Terms of Service - DeepGandha

Effective Date: February 2026

Welcome to DeepGandha.com. These Terms of Service (“Terms”) outline the rules and conditions governing your access to and use of our website and services. By visiting our website, browsing our products, or completing a purchase, you agree to be legally bound by these Terms.

If you do not agree to these Terms, please discontinue use of our website immediately.

1. Company Information

DeepGandha.com is owned and operated by DeepGandha, located in Pune, India. We design and sell handcrafted soy wax candles inspired by Indian heritage, contemporary design, and mindful living.

Our online store operates through Shopify Inc., which provides the e-commerce platform enabling us to offer our products securely to customers.

2. Eligibility

By using this website, you represent and confirm that:

You are at least 18 years old; or
You are accessing the website under parental or legal guardian supervision; and
You will not use our website or products for unlawful, fraudulent, or unauthorized purposes.

We reserve the right to refuse service, cancel orders, or terminate accounts at our sole discretion.

3. Product Details & Accuracy

We aim to ensure that all product descriptions, images, prices, and availability details are accurate and up to date. However:

Display colors may vary due to device screen settings.
As our candles are handcrafted, minor variations in design, texture, or finish may naturally occur.
Website information may occasionally contain typographical errors or omissions.

We reserve the right to correct errors, revise information, or cancel orders if inaccuracies are identified.

4. Pricing & Payment Terms

All prices are displayed in Indian Rupees (₹) unless otherwise stated.
Prices are subject to change without prior notice.
Full payment must be completed at checkout.
We reserve the right to limit or cancel orders that appear suspicious, fraudulent, or intended for unauthorized resale.

5. Orders & Acceptance

An order placed through our website constitutes an offer to purchase our products. We reserve the right to:

Accept or decline any order
Limit quantities per customer, household, or transaction
Contact you for additional verification if required

If an order is cancelled after payment has been made, a refund will be processed according to our Refund Policy.

6. Handmade Product Disclaimer

DeepGandha candles are individually hand-poured using premium soy wax and fragrance blends. By purchasing from us, you acknowledge that:

Slight design and aesthetic variations are part of handmade craftsmanship
Burn time may vary based on environmental and usage conditions
Candle safety guidelines must be strictly followed

We are not liable for damage or injury resulting from improper handling or unsafe use of our products.

7. Shipping & Delivery

Delivery timelines provided on the website are estimates only and may vary due to:

Courier or logistics delays
Seasonal or festive demand
Unforeseen events or natural disruptions

We are not responsible for delays caused by third-party shipping providers.

8. Returns & Refunds

All returns, replacements, and refunds are governed by our Refund Policy. Certain products may not qualify for return due to hygiene, customization, or safety reasons. Please review our Refund Policy for detailed terms.

9. Intellectual Property Rights

All website content, including logos, product names, images, graphics, designs, and written material, is the exclusive property of Deep Gandha Handmade Candles and is protected under applicable intellectual property laws.

No content may be copied, reproduced, modified, or distributed without prior written consent.

10. User Responsibilities

You agree not to:

Use the website for illegal activities
Interfere with website security or functionality
Upload malicious software or harmful code
Submit false or misleading information
Violate intellectual property rights

Any violation may result in termination of access and possible legal action.

11. Third-Party Links & Services

Our website may contain links to third-party websites or services, including payment gateways and logistics providers. We do not control and are not responsible for their content, policies, or practices.

Use of third-party services is at your own risk.

12. Disclaimer of Warranties

All products and services are provided on an “as is” and “as available” basis. We do not guarantee:

Continuous or uninterrupted access to the website
Error-free functionality
That products will meet every personal expectation

To the fullest extent permitted by law, DeepGandha disclaims all implied warranties.

13. Limitation of Liability

Deep Gandha Handmade Candles shall not be liable for:

Loss of profits
Indirect or incidental damages
Consequential losses
Damages arising from improper product usage

Our total liability shall not exceed the amount paid for the specific product purchased.

14. Indemnification

You agree to indemnify and hold harmless Deep Gandha Handmade Candles from any claims, losses, damages, or legal expenses arising from:

Your misuse of the website
Violation of these Terms
Breach of applicable laws

15. Termination

We may suspend or terminate your access to our website at any time if you breach these Terms. You may stop using our services at your discretion.

16. Governing Law & Jurisdiction

These Terms shall be governed by and interpreted in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts located in India.

17. Amendments to These Terms

We reserve the right to modify or update these Terms at any time. Changes become effective immediately upon posting. Continued use of the website signifies acceptance of the updated Terms.

18. Contact Us

For any questions regarding these Terms, please contact:

DeepGandha
Email: deepgandhaa@gmail.com
Website: https://www.deepgandha.com/
Location: Pune, India