Privacy Policy

Last Updated: February 2026

Welcome to DeepGandha. Your privacy is important to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.deepgandha.com/ (the “Website”) and use our handmade candle products and related services (collectively, the “Services”).

By accessing or using our Website, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our Website and Services.

1. Updates to This Policy

We may revise this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Any updates will be posted on this page with a revised “Last Updated” date. Continued use of the Website after updates constitutes acceptance of the revised policy.

2. Information We Collect

The information we collect depends on how you interact with our Website.

A. Information You Provide to Us

When you:

• Place an order
• Create an account
• Subscribe to our newsletter
• Contact us for support

We may collect:

• Full name
• Email address
• Phone number
• Billing and shipping address
• Payment confirmation details
• Any information you voluntarily provide

If certain information is not provided, some features of the Website may not function properly.

B. Information Collected Automatically

When you visit our Website, we may automatically collect certain technical information such as:

• IP address
• Browser type and version
• Device information
• Pages viewed and time spent
• Referring website
• Interaction data

This information helps us improve website performance, user experience, and security.

C. Information from Third Parties

We may receive information from trusted service providers, including:

• Website hosting providers
• eCommerce platform providers
• Payment gateways
• Shipping and logistics partners
• Analytics and marketing platforms

All third-party information is handled in accordance with this Privacy Policy.

3. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Arrange shipping and delivery
• Manage returns and exchanges
• Communicate order updates
• Respond to inquiries
• Improve website performance
• Prevent fraud and maintain security
• Comply with legal obligations

With your consent, we may send promotional emails about new collections, festive launches, or special offers. You may unsubscribe at any time.

4. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to:

• Remember your preferences
• Improve website functionality
• Analyze user behavior
• Enhance your browsing experience

You can disable cookies in your browser settings; however, some features of the Website may not work properly.

5. Sharing of Information

We respect your privacy and do not sell or rent your personal information.

We may share information with:

• Payment processors
• Shipping providers
• IT and hosting providers
• Analytics services
• Marketing platforms

These service providers are authorized to use your information only to perform services on our behalf.

We may also disclose information if required by law or to protect our legal rights.

6. Third-Party Links

Our Website may contain links to external websites. We are not responsible for the privacy practices of third-party websites. We recommend reviewing their privacy policies before providing personal information.

7. Children’s Privacy

Our Services are not intended for children under 13 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will take appropriate steps to remove the information.

8. Data Security and Retention

We implement reasonable security measures to protect your personal information. However, no online transmission or storage system can be guaranteed 100% secure.

We retain personal information only as long as necessary to:

• Fulfill the purposes described in this Policy
• Comply with legal requirements
• Resolve disputes
• Enforce agreements

9. Your Rights

Depending on applicable laws, you may have the right to:

• Access your personal information
• Correct or update your data
• Request deletion of your data
• Withdraw consent for marketing communications

To exercise your rights, please contact us using the details below. We may require identity verification before processing requests.

10. International Users

If you access our Website from outside India, your information may be processed and stored in India or other countries where our service providers operate. By using our Services, you consent to such processing and transfer.

11. Complaints

If you have concerns regarding our handling of your personal information, please contact us first so we can address your concerns appropriately. You may also have the right to contact your local data protection authority where applicable.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact us:

DeepGandha
Email: deepgandhaa@gmail.com
Pune, Maharashtra, India.